Pergunta Frequente
We strive to excel at customer service. Be it answering your questions about products, order status tracking or warranty support, our customer service representatives are trained to be the best at what they do
How soon will it be shipped?
Most of our products are shipped out within 24 -48 hours of an order. Realize local delivery within 3-7 days. Prioritize selecting service providers with customs clearance capabilities to reduce the risk of package delays
Why choose us?
We want you to be satisfied when you shop with us. We believe a big part of this satisfaction comes from knowing that when you make a purchase, your information remains completely confidential and secure. All sensitive and personal information you provide, such as credit card data and contact information, is encrypted and transmitted to us in a secure way.
Our website is PCI compliant. Shop with confidence.
How long does it take for a refund?
Once we confirm receipt of the item in its original condition, we can begin the refund process.
Store balance is usually issued within 24 hours. Returning to the original payment method may take 7-10 working days for processing
Do I have to return the product in order to get a refund?
Not necessarily. In some cases, approval only requires providing photos. Please wait for the return confirmation email before returning or discarding the product.
If you need to return the goods, please keep them in their original condition within 14 days.
Envie uma tarefa
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Experiência confiável
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Acordeões de FAQ de exibição
Common reasons include missing the return deadline, using or making mistakes with the product, or abusing policies. Each application undergoes individual review.
Yes, delivery is carried out in all national territory by Mails or Courrier companies.
Yes, except where the CEP has a home delivery restriction. If this happens, the application shall be made available for withdrawal at the agency indicated by the Posts.
Notification of the place and deadline for withdrawal shall be made by the institution itself (Mails).
